New ManageSoft Customer Care Division Provides Global Support

Product Answers Around the Clock

August 21, 2007 Boston, MA, USA

ManageSoft—the leading supplier of Continuous IT Compliance solutions for the global enterprise—announced today the launch of its customer care division that enables the company to deliver around the clock support to its rapidly expanding international customer base. Customer care representatives will provide worldwide product support 24 hours a day, 5 days a week, to ensure ManageSoft customers receive the highest level of assistance.  

“We moved to a 24x5 support model to provide instantaneous response to our growing customer base with offices around the globe,” explained Lisa Nielsen, manager of the worldwide customer care division at ManageSoft. “When a customer has a question, they want to talk with a technical specialist, not to an automated menu-driven help desk. Having a knowledgeable hotline attributes the most to customer satisfaction.”

“Enterprise IT is continually being stretched to do more with less,” said Steve Butler, president and CEO of ManageSoft. 
“By providing always-on hotline support, we are taking a user centric approach to maximize our customers’ productivity.”

About ManageSoft

ManageSoft is the leading supplier of Continuous IT Compliance solutions for global enterprise asset recognition, configuration management, license reconciliation, and end-user self service. Our smart asset discovery and license reconciliation enables quick establishment of a compliance baseline, immediate notification of compliance drift and recommendations for optimized resolution. ManageSoft creates a compliance closed loop between IT procurement, deployment, allocation, and discovery of end-user modifications.

The company’s products are based on open industry SAM, ISO and ITIL standards and ManageSoft contributes to defining future standards with membership in IBSMA, IAITAM, itSMF, BSA, and Microsoft SAM. ManageSoft has developed key business partner relationships with HP, IBM, Microsoft (Gold Certified), and Siemens services. The company is headquartered at 101 Federal St, Boston, MA. 02110. Telephone: +1.617.532.1600, Fax: +1.617.532.1605, Email: ITcompliance@managesoft.com, Websites: ManageSoft.com or ContinuousITCompliance.com